Business Support Specialist-Remote

Millennium Systems International • Ashland, KY

3d • Remote

About The Position

This is an early career role with significant growth potential, perfect for individuals who enjoy interacting with people, solving problems, and engaging with customers. Millennium Systems International, a dynamic software company founded in 1987, provides the beauty and wellness industry with innovative management software. Our software is used in thousands of salons and spas globally, processing billions of dollars annually. We have been recognized as a 2025 NJ Top Workplace for four consecutive years, including Top Technology Workplace and Top Remote Workplace awards. This remote, full-time, hourly nonexempt position offers formal training and an excellent career growth path. New graduates are welcome.

Requirements

• Bachelor’s degree or Associates Degree preferred
• Reliable Internet Service Provider
• Excellent communication skills
• 0- 5 years exp in customer service-related role
• Tech savvy
• Salesforce exp a plus!

Nice To Haves

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Beauty Industry Knowledge a plus

Responsibilities

• Handle client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
• Troubleshoot product and training related questions via phone, email, and live chat.
• Embrace active listening skills to understand and advocate for customer needs.
• Document issues in Salesforce and offer resolutions to ensure client success.
• Stay up to date on Meevo product knowledge and internal business processes.
• Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Benefits

• Paid Time Off (PTO) and Holidays (3 weeks PTO, 10 paid holidays, 5 paid sick days, 1 personal day)
• Medical, Dental, and Vision Benefits (subsidized)
• Life Insurance and Accidental Death & Dismemberment (AD&D) (100% company covered)
• Long-Term and Short-Term Disability Insurance (Long-Term Disability 100% company covered)
• 401(k) Retirement Plan with 100% match on up to 4% of contributions
• Learning & Development Opportunities (unlimited access to Udemy’s online courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree