Business Support Specialist-Remote

Millennium Systems International • Boise, ID

3d • Remote

About The Position

Millennium Systems International is seeking experienced, energized, and enthusiastic new team members for a remote, full-time, hourly nonexempt Business Support Specialist position. This early career role offers significant growth potential and provides formal training. The company, founded in 1987, is a dynamic software provider for the beauty and wellness industry, known for its innovative technology and strong customer support. Millennium Systems International has been recognized as a 2025 NJ Top Workplace, including awards for Top Technology Workplace and Top Remote Workplace, highlighting its culture of innovation and flexibility. This role is ideal for individuals who enjoy interacting with people, solving problems, and engaging with customers in a fast-paced environment.

Requirements

• Bachelor’s degree or Associates Degree preferred
• Reliable Internet Service Provider
• Excellent communication skills
• 0- 5 years exp in customer service-related role
• Tech savvy
• Salesforce exp a plus!

Nice To Haves

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Has great time management skills
• Beauty Industry Knowledge a plus

Responsibilities

• Handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
• Troubleshoots product and training related questions.
• Provides support and training to clients via phone, email, and live chat.
• Embraces active listening skills to understand and advocate for customer needs.
• Documents issues in Salesforce and offers resolutions to ensure client success.
• Stays up-to-date on Meevo product knowledge and internal business processes.
• Understands and builds technical knowledge of Meevo’s products, integrations, and business scenarios.

Benefits

• Paid Time Off (PTO) and Holidays (3 weeks PTO, 10 paid holidays, 5 paid sick days, 1 personal day)
• Medical, Dental, and Vision Benefits (subsidized)
• Life Insurance and Accidental Death & Dismemberment (AD&D) (fully covered by company)
• Long-Term and Short-Term Disability Insurance (Long-Term Disability fully covered by company)
• 401(k) Retirement Plan with 100% match on up to 4% of contributions
• Learning & Development Opportunities (unlimited access to Udemy’s online courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree