Business Support Specialist-remote

Millennium Systems International • Huntsville, AL

3d • Remote

About The Position

Millennium Systems International is seeking experienced, energized, and enthusiastic new team members for a remote, full-time, hourly nonexempt position. This role offers an excellent career growth path and is ideal for individuals who love interacting with people, enjoy solving problems, and have a knack for engaging with customers. Formal training is provided, and new graduates are welcome. The company is a dynamic software company serving the beauty and wellness industry, recognized as a 2025 NJ Top Workplace with special awards for Top Technology Workplace and Top Remote Workplace.

Requirements

• Passion for technology and helping people
• Strong verbal and written communication skills
• Excellent communication skills with the ability to build quick rapport
• A people person. Must be able to control a conversation and be personable
• Enjoy working directly with customers in a fast-paced environment
• Logical, analytical, and problem-solving skills
• Ability to learn new software/ hardware and adapt to changes in technology
• A self-starter that can work independently and as a team member
• Ability to multi-task
• Great time management skills
• Bachelor’s degree or Associates Degree preferred
• Reliable Internet Service Provider
• Excellent communication skills
• 0- 5 years exp in customer service-related role
• Tech savvy

Nice To Haves

• Beauty Industry Knowledge a plus
• Salesforce exp a plus!

Responsibilities

• Handle client inquiries by gathering information through inquisitive questioning to identify the nature of the problem.
• Troubleshoot product and training related questions.
• Provide support and training to clients via phone, email, and live chat.
• Embrace active listening skills to understand and advocate for customer needs.
• Document issues in Salesforce and offer resolutions to ensure client success.
• Stay up-to-date on Meevo product knowledge and internal business processes.
• Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, Dental, and Vision Benefits
• Life Insurance
• Long-Term and Short-Term Disability Insurance
• 401(k) Retirement Plan with 100% match on up to 4% of contributions
• Learning & Development Opportunities (unlimited access to Udemy’s online courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree