Business Specialist - Jackson Heights

Flushing Bank • Uniondale, NY

299d • $62,000 - $85,000

About The Position

The primary role of the Business Specialist is to perform sales and service functions for business customers, including new accounts, loan applications, cash management, merchant services referrals, and all other business related products. The Business Specialist serves as a resource and mentor to the branch team in business customer assistance and product presentation, and will be part of a team of professional individuals with a shared focus on delivering a world class customer service experience. The Business Specialist will ensure the customer's financial needs are met by conducting a thorough financial needs assessment and recommending appropriate solutions that fulfill the customer's immediate and future needs. The Business Specialist will deepen relationships with their clients to acquire, develop, and manage a “Premier” client portfolio in addition to overall business sales. Business Specialists support their branch of assignment in functions required to maintain banking activities during normal banking hours, particularly when the Branch Manager or other similarly authorized Branch personnel are not present. The Business Specialist has appropriate levels of approval and override authority to effectively complete assigned functions.

Requirements

• Bachelor's degree in business (preferred) or equivalent work experience.
• Minimum three years banking experience, preferably in Business Banking.
• Certification in Business Product knowledge and other training as required.
• Fundamental knowledge of accounting and business operations.
• Financial Analysis skills a plus.
• Microsoft Office competency.
• Investment (Series 6 or 7) and Life & Health insurance licensing strongly suggested.

Nice To Haves

• Exceptional verbal and written communication skills.
• Customer oriented, responsive, and thorough in pursuing leads and responding to service requests and inquiries.
• Professional expertise and experience to offer product recommendations.
• Highly driven to grow one's own personal capabilities.
• Superior organizational skills and excellent business development skills.
• Adaptable and flexible in duties, responsibilities and organizational change.
• Ability to produce well within goal parameters utilizing acquired and trained selling skills.
• Able to work independently as well as within a team environment.

Responsibilities

• Achieve and surpass scorecard goals including checking unit and balance goals, credit application and booking goals, referral and cross-sell goals, as outlined in the Retail Incentive Program.
• Proactively source, acquire, retain, and deepen business customer relationships by maximizing sales and lending opportunities.
• Recommend appropriate solutions which may include a referral to the branch's designated Business Development Officer (BDO).
• Partner with the BDO as necessary to facilitate deposit acquisition and preparing or compiling credit applications and supporting documents.
• Utilize a consultative selling approach to understand client business and personal needs and financial goals; identify credit opportunities and offer appropriate solutions; refer to Investment partners when appropriate.
• Identify clients with higher levels of personal investable assets and offer Premier checking as the 'best in class' banking package.
• Ensure a positive customer experience for all sales and service interactions.
• Participate in sales meetings, sharing best practices, and offering feedback to management on enhancing individual performance as well as supporting team performance.
• Actively participate in sales and service sprint campaigns utilizing all available resources provided by Marketing, Business Development, Retail Administration, etc.
• Maintain a business pipeline and participate in scheduled production reviews with managers and peers.
• Ensure compliance with all regulations, policies and procedures.
• Perform additional accountabilities as required.
• Perform operational responsibilities as required by the branch manager.

Benefits

• Medical, Dental, & Vision Insurance
• Short Term & Long Term Disability
• Group Term Life
• 401K Plus Employer Match
• Paid Time Off
• 11 Paid Holidays
• Employee Referral Program
• Generous Incentive Programs
• Volunteer Opportunities
• Supportive Environment Focused on Learning and Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree