Ritter Communications - Texarkana, TX

posted about 1 month ago

Full-time - Entry Level
Texarkana, TX
Telecommunications

About the position

Ritter Communications is looking for an experienced Business Services Technician to join our team. Our Business Services Techs perform service, maintenance, repair, installation, and programming of multi-line business voice and computing systems, including key and PBX systems, IP telephony systems, and Integrated Access Devices. This role is responsible for all modifications, moves, changes, and installation of telephone services for all business customers. Additionally, the technician will oversee the work of a Business Services Technician trainee and provide sales referrals, site surveys, and customer relationship management.

Responsibilities

  • Installs, repairs and maintains all types of NEC, Nortel and Avaya PBX systems and associated equipment, including voicemail, facsimile terminals, paging and intercom systems
  • Optical support of POP's and cellular sites
  • Installs, repairs and maintains all types of IP telephony systems and integrated Access Devices
  • Performs all modifications, moves, changes and installation of telephone services and devices
  • Performs quality control checks of work done at customer premises
  • Locates trouble in telephone installations; repairs or replaces faults
  • Coordinates with repair, and other departments on service installations and changes to update billing and central office records
  • Maintains and repairs existing equipment by using test sets to locate line trouble
  • Determines necessary repairs that may include repairing wiring, station protectors, ground connections, running new wires, and replacing jacks, lids and pedestals as needed
  • Works with Carrier Grade equipment routers
  • Sets up networking address translation
  • Sets up personal and small network antivirus solutions, such as Symantec, McAfee, AVG
  • Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required
  • Other related duties and projects as assigned.

Requirements

  • High School diploma or equivalent plus four years of related job training and work experience installing and maintaining electronic key systems, PBX installation, and repair, wiring & cabling and associated peripherals
  • Manufacturer's certificate of training on at least one telephone key or PBX system required
  • NEC certifications and experience strongly preferred
  • Other certifications such as Cisco CCENT, CompTia A+ and Net +, Microsoft Certifications, etc. helpful.

Nice-to-haves

  • Associates degree in a related field preferred.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Cancer insurance
  • Accident insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • 401(k) with company match
  • Flexible spending accounts
  • Free gym membership
  • Company discounts
  • Tuition reimbursement
  • Paid training
  • Paid leave
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