LSWA-Business Services Coordinator

Tri-County Council for the LESMD•Salisbury, MD

1d•$55,000 - $60,000•Onsite

About The Position

The Business Services Coordinator serves as the liaison between Lower Shore Workforce Alliance (LSWA) and the local business community. This role focuses on building and maintaining strong partnerships with area employers to support their talent acquisition and workforce development needs. The Coordinator leads outreach efforts, manages client and vendor relationships, and collaborates with local training providers to connect businesses with relevant workforce opportunities. Additionally, this position supports the WIOA Program Manager and Workforce Director in achieving program goals.

Requirements

Bachelor's degree (BA) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Database software
Internet software
Spreadsheet software
Word Processing software
All Microsoft Suites-mid to advanced level
Present information to respective audiences
Data Slides
Power point

Nice To Haves

Synthesizes complex or diverse information
Collects and researches data
Uses intuition and experience to complement data
Designs work flows and procedures.
Documents all steps in procedures.
Identifies and resolves problems in timely manner
Gathers and analyzes information skillfully
Develops alternative solutions
Works well in group problem solving situations
Uses reason even when dealing with emotional topics
Develops project plans
Coordinates projects
Communicates changes and progress
Complete projects on time and budget
Manages project team activities
Assesses own strengths and weaknesses
Pursues training and development opportunities
Strives to continuously build knowledge and skills
Shares expertise with others
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback for service and assistance
Meets commitments
Focuses on solving conflict, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others’ ideas and tries new things
Speaks clearly and persuasively in positive or negative situations
Listens and gets clarification
Responds well to questions
Demonstrates group presentation skills
Participates in meetings
Writes clearly and informatively
Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively
Able to read and interpret written information
Balances team and individual responsibilities
Exhibits objectivity and openness to others’ views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interest
Able to build morale and group commitments to goals and objectives
Supports everyone’s efforts to succeed
Displays passion and optimism
Inspires respect and trust
Mobilizes others to fulfill the vision
Provides vision and inspiration to peers and subordinates
Develops workable implementation plans
Communicates changes effectively
Builds commitment and overcomes resistance
Prepares and supports those affected by change
Monitors transition and evaluates results
Delegates work assignments
Matches the responsibility to the person
Gives authority to work independently
Sets expectations and monitors delegated activities
Provides recognition for results
Exhibits confidence in self and others
Inspires and motivates others to perform well
Effectively influences actions and opinions of others
Accepts feedback from others
Gives appropriate recognition to others
Understands business implications of decisions
Demonstrates knowledge of market and competition
Aligns work with strategic goals
Works within approved budget
Develops and implements cost saving measures
Contributes to profits and revenue
Conserves organization resources
Demonstrates knowledge of EEO Policy
Shows respect and sensitivity for cultural differences
Promotes a harassment-free environment
Treats people with respect
Keeps commitments
Inspires the trust of others
Works with integrity and ethically
Upholds organizational values
Follows policies and procedures
Completes administrative tasks correctly and on time.
Supports organization’s goals and values
Benefits organization through outside activities
Supports affirmative action and respects diversity
Displays willingness to make decisions
Exhibits sound and accurate judgement
Supports and explains reasoning for decisions
Includes appropriate people in decision-making process
Makes timely decisions
Sets and achieves challenging goals
Demonstrates persistence and overcomes obstacles
Measures self against standard of excellence
Takes calculated risks to accomplish goals
Prioritizes and plans work activities
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Organizes or schedules other people and their tasks
Develops realistic action plans
Approaches others in a tactful manner
Reacts well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Commits to long hours of work when necessary to reach goals
Completes tasks on time or notifies appropriate person with an alternate plan
Volunteers readily
Undertakes self-development activities
Seeks increased responsibilities
Takes independent actions and calculated risks
Looks for and takes advantage of opportunities
Asks for and offers help when needed
Displays original thinking and creativity
Meets challenges with resourcefulness
Generates suggestions for improving work
Develops innovative approaches and ideas
Presents ideas and information in a manner that gets others’ attention

Responsibilities

Conduct employer outreach focused on high-demand industries across the Lower Eastern Shore
Coordinate LWSA’s business outreach efforts by aligning activities with the separation of grant responsibilities, including WIOA Youth and Adult outreach, as well as other federal and state-funded programs such as the Maryland Blueprint for Education, Local Workforce Impact Fund grants, and Maryland Works for Wind
Contributes to the coordination and alignment of business outreach initiatives across the department
Develop and maintain relationships with diverse stakeholders-including clients, vendors, school districts, employers, and industry partners-to enhance program support, streamline operations, and promote sustainability
Develop and implement data tracking systems to improve efficiency and drive successful outcomes for Industry-Recognized Credentials and apprenticeship programs serving youth and adults
Coordinate implementation of the Local Workforce Impact Fund (LWIF) grant in collaboration with local education agencies (LEAs), including Worcester Technical High School, career coaches across Somerset, Wicomico, and Worcester counties, and Wor-Wic Community College
Coordinate student placements for grant-funded programs (i.e.,LWIF) in collaboration with Career Coaches, ensuring compliance with WIOA eligibility requirements
Prepare weekly reports on LSWA programs regarding business outreach including status-data, identified challenges, solutions, and next steps
Utilize JOBSEQ to maintain the current status of industry sector trends, affecting job seekers on the Lower Eastern Shore
Attend meetings, conferences, and trade shows, as needed
Leads meetings with local training providers and employers to explore potential IRC and apprenticeship goals and support program implementation initiatives
Maintain up-to-date knowledge of WIOA and other federally and state-funded programs
Stay informed on legislative initiatives that may positively or negatively impact employers, apprenticeships, and Industry-Recognized Credentials (IRCs) on the Lower Eastern Shore
Coordinate with local training providers regarding apprenticeship initiatives on the Lower Eastern Shore and virtual online training opportunities
Ability to use and demonstrate Transfer VR to support employers and job seekers pursuing training, apprenticeships or student internships
Initiates and maintains ongoing relationships with a variety of businesses and industry leaders throughout the Lower Eastern Shore Region.
Keeps current on regional labor market trends to proactively address employment and workforce skill gaps
Promote apprenticeships and on-the-job opportunities to businesses and career seekers, including young adults
Schedule and host job fairs and recruiting events for area employers
Informs WIOA counselors and staff engaged in programs that support industry-sector training, apprenticeships and on-the-job training opportunities, industry recognized credentials, and paid student internships for current employment and training opportunities
Other duties as assigned