Business Operations Coordinator

$41,600 - $41,600/Yr

Travel & Leisure Group Ltd - Fort Washington, MD

Full-time - Entry Level

Fort Washington, MD

10,001+ employees

Publishing Industries

About the position

The Business Operations Coordinator at Travel + Leisure Co. is responsible for providing quality support for Sales and Marketing processes, ensuring exceptional customer service, and maintaining operational integrity. This role involves collaborating with various teams to implement new initiatives and improve customer experiences, ultimately contributing to the company's mission of putting the world on vacation.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team members.
• Identify ways to improve customer service or operational processes.
• Collect and validate data during guest interactions to enhance their experience.
• Manage and protect company assets during all interactions.
• Understand and implement operational procedures governing the business.
• Support new initiatives and assist teams affected by these changes.
• Maintain reporting needs on a daily, weekly, monthly, or quarterly basis.
• Leverage resources such as team members and procedural guides to provide quick support.

Requirements

• Proficient in Microsoft Office.
• Availability to support the business throughout weekends and holidays.
• Experience delivering outstanding customer service.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program