Business Office Manager

About the position

We are currently searching for a skilled Business Office Manager to join our dedicated team at The Gardens at Broadmoor Court. If you have a passion for working with seniors, and the ability to thrive in a fast-paced, collaborative environment, we invite you to apply for this exciting opportunity. Join us in making a positive impact on the lives of our residents and contributing to the success of our thriving senior living community.

Responsibilities

• Uses established phone etiquette while answering the telephone in a positive and cheerful manner.
• Provides excellent customer service and communication to residents, families, guests, employees, and vendors.
• Establishes rapport and provides tours to potential residents and their family members that reflect the mission and vision of the community and is geared towards the needs of the family.
• Performs payroll functions accurately and in accordance with Bethesda’s policies and procedures. Maintains employee confidentiality in all matters relating to salaries and benefits.
• Ensures check book, petty cash, and resident personal needs funds are accurately maintained and balanced, with each transaction fully authorized and supported by receipts and/or signature.
• Communicates accounts receivable information, such as additions, adjustments, transfers, and changes to the corporate office (central business office) on a daily basis within 2 business days of the event.
• Uses the tools available to coordinate or bill accounts receivable and perform collections on delinquent accounts receivable.
• Makes daily deposits of customer payments.
• Reviews all accounts payable invoicing for coding and proper authorization before submission to the corporate office/central business office.
• Requests and analyzes vendor statements, researching delinquent balances on accounts in order to bring and keep accounts current.
• Prepares and sends weekly and monthly packets to the corporate office to include Accounts Payable, Weekly Cash Reports, Census, and other reporting required on a periodic basis.
• Provides a positive, educational, and quality orientation for new employees.
• Receives and assists employees with completion of benefit information. Ensures all information is sent to corporate Human Resources in a timely and accurate manner.
• Ensures all resident files are accurate and complete.
• Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
• Maintains all personnel files accurately and completely according to corporate, federal and state regulations.
• Maintains I-9s in a timely manner and in accordance with Federal guidelines and ensures appropriate identification is current.
• Assists managers in checking references on potential employees.
• Ensures completion of all background checks in accordance with state and company policies prior to the start date of new employees.
• Assists managers in completion of unemployment requests for information in accordance with state timelines.
• Receives, sorts, and delivers mail in accordance with community policy.
• Assists with special events as requested.
• Maintains inventory of office supplies.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Provide support by covering the front desk when there is not a receptionist at the community or during periods when a receptionist is not available, ensuring a seamless and professional first point of contact for visitors and callers.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

Requirements

• Must possess payroll knowledge and skills.
• General office procedures and basic human resources knowledge is required.
• Must have excellent organizational, customer service, interpersonal, time management, and communication skills.
• Must possess accounting knowledge and skills.
• Must be able to multi-task and work with frequent interruptions.
• Must be knowledgeable in the use of word processing, spreadsheets, copiers, printers, personal computers, calculators, and other office equipment.
• Must be a self-starter and trustworthy.
• Must have experience in Microsoft Office Suite, including Word, Excel, Power Point, Outlook, and ability to work with Payroll software.
• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities’ Mission Statement.

Nice-to-haves

• Minimum of two years college with human resources, accounting, or administrative emphasis is preferred.
• A minimum of two years experience in an office setting is required.

Benefits

• Medical Insurance - HDHP or PPO (Full-time employees only)
• Vision/Dental/Life Insurance (Full-time employees only)
• Health Savings Account with Company Match (Full-time employees only)
• Flexible Spending Account
• Company matching 403(b) Plan
• Paid Vacation
• Personal, Sick and Holidays
• Paid Volunteer Program
• Total Care EAP (Employee Assistance Program)
• Wages on Demand