Business Manager

Positions in our Dental Offices•San Diego, CA

5d•Onsite

About The Position

At Gentle Dental, our Business Managers are the operational leaders of their practice, creating an environment where patients receive outstanding care, teams thrive, and the office achieves its performance goals. Working in partnership with the Director of Operations and Area Clinical Director, the Business Manager oversees the daily operations of the practice, develops and supports team members, and ensures an exceptional experience for every patient who walks through our doors. This role is for a motivated leader who enjoys building high-performing teams, improving operations, and making a meaningful difference in their community.

Requirements

Strong leadership, communication, and organizational skills
Proficiency with computer systems and business software
Ability to effectively manage multiple priorities in a fast-paced healthcare environment
Commitment to delivering exceptional patient service and team leadership

Nice To Haves

Dental, healthcare, or multi-site service industry management experience
Experience leading and developing teams
Denticon or QSI software experience

Responsibilities

Lead and Develop Your Team: Recruit, onboard, coach, and develop non-clinical team members. Foster a positive, collaborative, and patient-focused office culture. Monitor staffing levels, approve timesheets, and ensure training and licensing compliance. Partner with Human Resources to address employee relations matters, performance concerns, and staffing needs.
Drive Office Performance: Analyze production, scheduling, and operational reports to achieve or exceed monthly goals. Identify opportunities to improve patient retention, operational efficiency, and overall office performance. Communicate key business metrics and performance results to the team. Support financial performance through effective scheduling, collections, and resource management.
Deliver an Exceptional Patient Experience: Ensure every patient receives outstanding customer service from check-in to treatment completion. Resolve patient concerns and escalated situations with professionalism and compassion. Support patient understanding of treatment plans, insurance benefits, and financial arrangements. Serve as a subject matter expert on insurance plans, benefits, limitations, and exclusions.
Oversee Daily Operations: Manage the day-to-day flow of the practice and proactively address operational challenges. Lead daily team huddles and collaborate closely with providers to optimize patient care and scheduling. Maintain compliance with company policies, dental regulations, and workplace safety requirements. Oversee administrative functions including cash management, payroll support, bookkeeping processes, and invoice administration. Provide front office support when needed, including scheduling, patient communications, insurance processing, and payment collection.