Business Manager
About The Position
At Gentle Dental, we believe that exceptional patient care starts with exceptional leadership. Our Business Managers are the operational leaders of their practice, creating an environment where patients receive outstanding care, teams thrive, and the office achieves its performance goals. Working in partnership with the Director of Operations and Area Clinical Director, the Business Manager oversees the daily operations of the practice, develops and supports team members, and ensures an exceptional experience for every patient who walks through our doors. If you're a motivated leader who enjoys building high-performing teams, improving operations, and making a meaningful difference in your community, we'd love to meet you.
Requirements
- Strong leadership, communication, and organizational skills
- Proficiency with computer systems and business software
- Ability to effectively manage multiple priorities in a fast-paced healthcare environment
- Commitment to delivering exceptional patient service and team leadership
Nice To Haves
- Dental, healthcare, or multi-site service industry management experience
- Experience leading and developing teams
- Denticon or QSI software experience
Responsibilities
- Recruit, onboard, coach, and develop non-clinical team members
- Foster a positive, collaborative, and patient-focused office culture
- Monitor staffing levels, approve timesheets, and ensure training and licensing compliance
- Partner with Human Resources to address employee relations matters, performance concerns, and staffing needs
- Analyze production, scheduling, and operational reports to achieve or exceed monthly goals
- Identify opportunities to improve patient retention, operational efficiency, and overall office performance
- Communicate key business metrics and performance results to the team
- Support financial performance through effective scheduling, collections, and resource management
- Ensure every patient receives outstanding customer service from check-in to treatment completion
- Resolve patient concerns and escalated situations with professionalism and compassion
- Support patient understanding of treatment plans, insurance benefits, and financial arrangements
- Serve as a subject matter expert on insurance plans, benefits, limitations, and exclusions
- Manage the day-to-day flow of the practice and proactively address operational challenges
- Lead daily team huddles and collaborate closely with providers to optimize patient care and scheduling
- Maintain compliance with company policies, dental regulations, and workplace safety requirements
- Oversee administrative functions including cash management, payroll support, bookkeeping processes, and invoice administration
- Provide front office support when needed, including scheduling, patient communications, insurance processing, and payment collection
Benefits
- Medical, Dental, and Vision Insurance for employees and eligible dependents
- Prescription Drug Coverage
- Employee Assistance Program (EAP)
- Basic Life Insurance, AD&D, and Long-Term Disability Coverage
- 401(k) with Company Match
- Paid Time Off
- 6 Paid Holidays plus 2 Floating Holidays
- Continuing Education (CE) Opportunities
- Career Growth and Advancement Opportunities
- Supportive Leadership and Ongoing Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
