Business Intelligence Analyst (PSS2), Information Resources & Technology

About the position

The Business Intelligence Analyst will work with the functional areas across the University, including but not limited to Finance, to assist with eliciting requirements for the creation/development of new solutions, integrations, and reports; make changes to existing solutions, integrations, and reports; and, help diagnose and resolve issues. In this role, the business intelligence analyst will develop extensive knowledge of Rowan University's applications, systems of records, and database.

Responsibilities

• Develop and maintain understanding of internal customer requirements, workflows and departmental business support needs.
• Deliver precise functional specifications to include functional requirements, hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
• Gather comprehensive business requirements and use cases and recommend appropriate solutions.
• Evaluate business processes, gather requirements, help establish and document specifications for development.
• Work with the Technical team to develop high level labor estimates to develop and deploy functionality.
• Conduct gap analysis between application and stated customer requirements and collaborate with Developers to estimate project impact.
• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
• Provide general technical support for various administrative applications throughout campus, including travel software, procure-to-pay software, and student advising software.
• Work with the clients to demonstrate the changes to the system to ensure all relevant business needs are addressed.
• Act as an interface with IRT to communicate and advocate for longer term improvements, and ensure that technical solutions are aligned with Rowan's technology direction.
• Manage multiple competing priorities through effective organization and communication.
• Guide clients through the System/Software, Development, Life Cycle and IT Acquisition Process.
• Process monitoring, analysis, and improvement (i.e. Appman processes)

Requirements

• Bachelor's Degree or higher in a business or technology-related field or relevant work experience
• Understanding of business analysis principles, processes, and techniques.
• Three (3) years of professional experience (SQL, Query, basic table joins, aggregate functions, data mapping, rollback, etc.)
• Ability to develop and prepare use cases, functional specifications, and technical requirements.
• Ability to understand and represent the needs of the end user in a software development environment.
• Strong consultative and advisory skills.
• Strong technology, analytical, and communication skills (written and verbal).
• Proficient in standard query tools such as SQL.
• Knowledge of databases, database relationships, interfaces, and integration techniques

Nice-to-haves

• Experience with reporting on Higher Education, Financial, HR, or Payroll data; or, Medical systems.
• Experience with API's.