Biofire Diagnostics - Morrisville, NC

posted 2 months ago

Full-time - Mid Level
Morrisville, NC
5,001-10,000 employees
Computer and Electronic Product Manufacturing

About the position

The Business Intelligence Analyst plays a crucial role in bridging data and decision-making within the Customer Service Organization. This position focuses on analyzing business performance data, establishing metrics, and providing actionable insights to enhance efficiency and support the company's growth objectives. The Analyst will collaborate with various departments to optimize processes and drive strategic decision-making.

Responsibilities

  • Lead and conduct comprehensive analyses and develop strategy recommendations to enhance the company's policies, workflows, and methodologies.
  • Develop and deliver dynamic, forward-thinking reports to department Sr Leaders and Management, transforming complex data into clear, actionable insights.
  • Provide monthly updates to leadership on key metrics, revenue, financial impacts, and necessary actions to maintain or achieve strategic goals.
  • Leverage advanced analytics with innovative approaches to interpret data, revealing underlying patterns, trends, and insights.
  • Transform raw data into compelling narratives to help stakeholders understand the significance of the findings and their relation to strategic objectives.
  • Proactively work with stakeholders to understand their needs and deliver comprehensive data reports and visualizations.
  • Build SMART metrics and KPIs, providing tools for teams to have live data access or routine proactive progress reports.
  • Lead and conduct comparative analysis to benchmark performance against industry best practices.
  • Develop new reporting in CRM, Tableau, SAP, Snowflake, and other tools to provide insights and track areas of improvement.
  • Assist in the development of advanced AI models by leveraging CRM, SAP, and other databases.
  • Perform all work in compliance with company quality procedures and standards.

Requirements

  • Bachelor's degree with 4 years' experience working as a Process Analyst and 3 years' working experience with CRM workflows and reporting.
  • Degree in Information Technology, Business, Life Science, or related analytical field is preferred but not required.
  • High School Diploma/GED with 8 years' experience working as a Process Analyst and 3 years' working experience with CRM workflows and reporting also accepted.
  • Experience in Business Analysis or Data Science is also accepted.
  • Experience in a Customer Service Market preferred.
  • Experience building Tableau reports preferred.
  • Salesforce, SAP, ServiceMax experience preferred.
  • Case management experience is a plus.
  • Healthcare, Pharma, or Medical device industry experience is a plus.
  • Experience in data mining is a plus.

Nice-to-haves

  • Experience in Business Analysis or Data Science
  • Experience in a Customer Service Market
  • Experience building Tableau reports
  • Salesforce, SAP, ServiceMax experience
  • Case management experience
  • Healthcare, Pharma, or Medical device industry experience
  • Experience in data mining
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