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Workers' Credit Union - Littleton, MA

posted 2 months ago

Full-time - Mid Level
Littleton, MA
10,001+ employees
Credit Intermediation and Related Activities

About the position

The Business Continuity Program Manager is responsible for the creation and ongoing management of the Credit Union's enterprise-wide Business Continuity Plan (BCP) and Disaster Recovery, as well as Physical Security Programs. This role ensures compliance with federal and state regulations, guides the organization through risk management processes, and leads training and awareness efforts. The ideal candidate will possess a combination of technical expertise, leadership, and excellent communication skills to oversee risk assessments, regulatory compliance, and disaster recovery planning.

Responsibilities

  • Serve as the primary driver of the Business Continuity Program and related processes.
  • Oversee the day-to-day efforts to develop, implement, and maintain an effective enterprise-wide Program.
  • Ensure adherence to the requirements outlined in the Program policies and procedures.
  • Conduct business impact analysis and risk assessments.
  • Monitor and provide adequate course of action to management on environmental concerns and/or threats to operations.
  • Respond to emergencies and physical losses, mitigate incidents, and plan to avoid them in the future.
  • Partner with various departments to define standards and provide subject-matter expertise.
  • Make recommendations to senior management on the best course of action based on knowledge and expertise.
  • Develop and coordinate tabletop and functional exercises to ensure Program effectiveness.
  • Lead training and awareness efforts to increase employee understanding of the Program.
  • Oversee the completion of Program risk assessments.
  • Evaluate the impact of new products, services, and third-party vendors on the Program.
  • Prepare comprehensive monthly and quarterly risk reporting and analysis packages for management and committees.
  • Collaborate with business unit leaders to address complex security risk scenarios.
  • Stay informed about relevant regulations, guidelines, and industry trends.
  • Develop and present reports to the Risk Oversight Committee, Supervisory Committee, and Board of Directors.
  • Lead and/or assist the CRO in maintaining the Incident Response Plan.

Requirements

  • Bachelor's degree required, preferably in a related field.
  • At least 7 years of experience in business continuity, disaster recovery, and physical security risk management in a banking or credit union environment.
  • Strong knowledge of FFIEC guidelines, banking regulations, and industry best practices.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts clearly.
  • Experience with IT systems, GRC platforms, and advanced Microsoft Office skills.
  • Project management experience with a proven ability to lead cross-functional initiatives.
  • Certifications in Business Continuity (CBCP, CBCI, EDRP) preferred.

Benefits

  • Comprehensive medical, dental and vision plans
  • Basic life and AD&D insurance, short-term disability and long-term disability
  • 15+ days of paid time off (PTO) per year
  • Up to 16 hours of volunteer time off (VTO) per year
  • 11+ paid holidays
  • 401(k) that includes a Safe Harbor Match of up to 4%
  • Tuition Reimbursement Program
  • Mental health resources including an Employee Assistance Program (EAP)
  • Individualized learning and development programs
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