Business Assistant II

CPF Dental LLC • Lexington, KY

21d • Onsite

About The Position

At O'Donnell Family Dentistry, our front office is the heart of our practice, and we’re searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You’ll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you’re organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Requirements

• High school diploma or equivalent
• Minimum of 2 years’ experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.)
• Strong attention to detail and excellent communication skills
• A collaborative, can-do attitude and a desire to make each patient feel valued

Nice To Haves

• higher education preferred

Responsibilities

• Greet and check in patients, helping them feel welcomed and at ease
• Answer a multi-line phone system and schedule appointments
• Verify insurance eligibility and pre-authorize benefits
• Guide patients through financial arrangements and treatment scheduling
• Collect and post payments from patients and insurance companies
• Answer questions with clarity, professionalism, and empathy
• Add codes to the ledger to attach to the treatment plan

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off (accrue 2 to 3 weeks per year based on tenure)
• 6 Paid Holidays
• 401(k) Program
• On-the-job training
• Supportive, team-driven office culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED