Business Analyst

Jimerson Birr, P.A.•Jacksonville, FL

20d•Onsite

About The Position

Jimerson Birr is seeking a Business Analyst with strong analytical rigor and technical depth to address operational problems. This role is ideal for someone who can write SQL, manage data quality end-to-end, and transform operational data into actionable insights for leadership. The position is for direct applicants only, and third-party agencies or C2C candidates will not be considered.

Requirements

2–4 years of experience in a business analyst, operations analyst, or similar role.
Proficiency with data tools and reporting (Excel, dashboards, or similar).
Proven ability to document processes clearly and maintain accurate records.
Strong organizational and problem-solving skills with excellent attention to detail.
Analytical and detail-oriented.
Clear communicator who can translate complex data into concise, understandable summaries for non-technical stakeholders.
Organized and thorough.
Self-directed, comfortable working independently once direction is set.
Comfortable with ambiguity, able to ask the right clarifying questions and work through problems methodically.

Nice To Haves

Familiarity with CRM or practice management software.
Experience in a professional services or legal environment.

Responsibilities

Write and maintain SQL queries to pull, validate, and reconcile operational data from source systems.
Build and automate reporting workflows using tools like Power Query, Python, or similar.
Identify and investigate data discrepancies, tracing them through the data pipeline to find and fix breaks or escalate with evidence.
Evaluate opportunities to automate recurring manual processes and implement solutions independently or in partnership with IT.
Monitor and report on key performance indicators, including SLA compliance, workload distribution, and workflow efficiency across practice groups.
Maintain data quality in dashboards and scorecards, ensuring inputs are timely, accurate, and decision-ready.
Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement.
Document processes clearly by creating SOPs, job aids, and workflow maps.
Support leadership with crisp, factual reporting, including status updates, risk summaries, and performance snapshots.
Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations.
Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards.
Collaborate with operations and leadership to translate goals into measurable outcomes and track progress.