Business Analyst

ITA Group Inc•Des Moines, IA

20d•Hybrid

About The Position

The Business Analyst serves as a critical link between business stakeholders and technical teams, ensuring that business needs are accurately translated into actionable requirements. This role is responsible for working closely with the customer and channel business owners to guide the ongoing development and enhancement of Horizon product features, supporting the delivery of solutions that drive organizational effectiveness and value. This role will support the Horizon platform, ITA's/HTK's multi-tenant SaaS application for running customer and channel engagement, loyalty and incentive programs.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science or related field
Five or more years of combined experience in a Business Analyst, Technical Project Manager, Scrum Master or similar role
Strong analytical and critical thinking skills
Excellent verbal and written communication skills
Experience gathering and documenting requirements, writing user stories and acceptance criteria and working with development teams
Familiarity with Agile methodologies
Proficiency with tools such as Microsoft Office, Jira, Confluence or similar
Ability to independently manage multiple priorities and work in a fast-paced environment
Strong attention to detail and organizational skills

Nice To Haves

Experience in customer loyalty and/or channel incentive programs
Experience with relational databases such as SQL
Understanding of Software Development Lifecycle (SDLC)
Certification such as CSM, PMI-PBA, CBAP, or other agile-related certifications
Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
Ability to work the time necessary to complete projects and/or meet deadlines.

Responsibilities

Partner with stakeholders to gather, document, and validate business requirements
Translate business or system needs into clear, concise functional and non-functional requirements and collaborate with technical teams to ensure accurate interpretation of requirements
Facilitate agile ceremonies such as daily stand up, refinement, sprint planning and sprint retrospectives
Set and communicate realistic timeline and scope expectations for new development in collaboration with internal and external stakeholders
Track project progress and communicate scope changes, risks, and issues to stakeholders
Ensure solutions align with business goals, compliance standards, and best practices
Create and/or maintain documentation such as business requirements documents (BRDs), process flows, and use cases
Support change management efforts, including training and documentation
Become a Subject Matter Expert in the Horizon platform, able to effectively communicate what the platform should do and how program rules are implemented within the system