Business Analyst, Digital Ambulatory

Mass General Brigham - Somerville, MA

Full-time - Mid Level

Somerville, MA

Ambulatory Health Care Services

About the position

The MGB CP Business Analyst plays a crucial role in supporting Epic users within the Mass General Brigham Community Physicians organization. This position focuses on analyzing business requirements, delivering support related to Epic functions, and enhancing clinical workflows in ambulatory care. The Business Analyst will assist in new implementation activities and various ambulatory-related projects, contributing to the overall goal of improving healthcare delivery through technology.

Responsibilities

• Support and educate users on the use of clinical and complementary applications.
• Prepare end-user training materials.
• Identify and resolve issues, escalating as needed for timely resolution.
• Provide high quality service to users, according to defined service level agreements.
• Create and run reports as needed using tools such as Epic Reporting Workbench.
• Document and analyze business processes and workflows to help drive business process improvements and ensure accurate system configuration.
• Produce specification documents with guidance from senior staff.
• Assist with developing and executing user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.
• Assist in identifying and recommending best practices for business analysis, training and end user support functions.

Requirements

• Bachelor's Degree in Business, Information Technology, Healthcare or a related field required.
• Three or more years of healthcare information technology experience with knowledge of clinical systems.
• Epic Certification desired or must obtain Epic training as outlined by program requirement.
• A combination of education and experience may be substituted for requirements.
• Experience providing training and support to end users, preferably in a healthcare setting.
• Strong analytic and problem-solving skills.
• Ability to learn and understand clinical workflows.
• Ability to effectively translate business requirements to functional requirements.
• Possess strong interpersonal skills to effectively communicate with technical and non-technical staff.
• Requires minimal direction from leadership and possesses the ability to learn quickly.
• Ability to effectively conduct small meetings, both formal and informal.
• Strong written and verbal communication skills including facilitation and presentation.
• Knowledge of Microsoft Office365 and other popular office productivity solutions.

Nice-to-haves

• Experience with Epic systems and applications.
• Familiarity with project management tools and methodologies.

Benefits

• Hybrid work model with flexibility required.
• Opportunities for professional development and training.
• Supportive work culture focused on personal growth and teamwork.