Business Analyst and System Management Specialist - Bilingual (English / Korean)

About the position

We are seeking a proactive and detail-oriented Business Analyst and System Management Specialist to bridge the gap between business needs and technology solutions. This role combines system administration, user support, and business analysis to ensure operational efficiency, drive innovation, and support organizational goals. The ideal candidate will manage IT systems, facilitate data-driven decisions, and streamline processes through effective collaboration and analysis.

Responsibilities

• Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
• Manage user accounts, permissions, and profiles while addressing technical issues promptly.
• Maintain and update dashboards for accurate and actionable data visualization.
• Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.
• Communicate with Logistics Carrier to identify the issue and troubleshoot.
• Ensure the data is integrated accurately between all relevant systems.
• Collaborate with stakeholders to identify business needs and translate them into system requirements.
• Conduct thorough analyses of existing processes, recommending best practices.
• Facilitate master data management and governance, ensuring data integrity and accuracy.
• Train new users on system tools, protocols, and best practices to ensure seamless adoption.
• Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
• Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.
• Develop comprehensive reports and dashboards to support decision-making processes.
• Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
• Partner with cross-functional teams to deliver scalable and sustainable solutions.

Requirements

• Logistics Business Support Experience (+5 years)
• Logistics Management Application (+5 years, DispatchTrack is huge +)
• Proven experience in business analysis, system administration, or related technical support roles. (+5 years)
• Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
• Excellent communication, collaboration, and training skills.
• Strong project management and prioritization abilities.

Nice-to-haves

• Prefer to Korean Speaking as a 2nd Language
• Familiarity with data monitoring tools and survey platforms is a plus.