Bus Operations Training Manager

TRANSIT MANAGEMENT OF CHARLOTTE INC • Charlotte, NC

4h • Hybrid

About The Position

The Bus Operations Training Manager leads the development, delivery, and day-to-day administration of bus operations training programs, including new hire training, refresher training, remedial training, and other assigned operator development activities. Reporting to the Assistant Director of Operations Training, this role is responsible for helping ensure bus operators and other assigned personnel receive effective, consistent, and compliant training that supports safe operations, quality customer service, and adherence to agency rules, procedures, and service standards.

This position oversees bus operations instructional staff and training supervisors, manages training records and program documentation, and works closely with Bus Operations, Safety, and other internal partners to maintain strong qualification processes and continuous improvement in bus training programs. The Bus Operations Training Manager helps ensure training content, instructional delivery, and trainee evaluation practices align with operational requirements, safety expectations, ADA-related requirements, and agency goals.

Requirements

• High school diploma and seven (7) years of experience, Associate’s degree and five (5) years of experience, Bachelor’s degree and three (3) years of experience, or Master’s degree and one (1) year of experience.
• Relevant experience should include teaching, training, curriculum development, and bus operational knowledge.
• At least two (2) years of supervisory experience.
• Experience supporting or delivering training in a safety-sensitive operational environment.
• This position is considered safety sensitive under applicable FTA guidelines and is subject to applicable testing and screening requirements.
• Principles of training, motivation, supervision, and personnel management.
• Principles and techniques of curriculum planning, testing, and training program development.
• Must have knowledge of Bus operating rules and procedures, practices, and regulations related to passenger operations.
• Working knowledge of all aspects of related ADA regulations and operations, including vehicle operations, safety, and training.
• Must have excellent oral and written communication skills

Nice To Haves

• Experience in public transit bus operations training, operator development, or related workforce training.
• Experience supervising instructional staff or managing bus operations training programs.
• Experience with training records systems, qualification documentation, or audit-ready compliance processes.

Responsibilities

• Manage bus operations training programs for new hires and other assigned bus operator training activities.
• Help ensure training programs prepare employees to perform safely, professionally, and in accordance with agency rules, procedures, and service standards.
• Oversee day-to-day delivery of bus operations training, including classroom, behind-the-wheel, field, and other instructional components as applicable.
• Support continuous improvement of bus training programs to maintain consistency, effectiveness, and operational relevance.
• Support development, implementation, and revision of training manuals, guides, lesson materials, testing tools, and related instructional resources for bus operations training.
• Help ensure training content reflects current bus operating procedures, customer service expectations, ADA-related requirements, safety rules, and agency policies.
• Use adult learning principles, training needs analysis, and instructional best practices to strengthen training quality and consistency.
• Present or support delivery of training through a variety of methods and formats as needed.
• Supervise assigned bus operations training supervisors and instructional staff and provide direction, coaching, and performance oversight.
• Assign work, review performance, and help ensure schedules, work quality standards, and training expectations are met.
• Support onboarding, development, and consistency of instructional staff through coaching, feedback, and oversight of work practices.
• Reinforce professionalism, accountability, and safe training practices across the bus operations training team.
• Help ensure bus operations training records, attendance data, test results, instructor certifications, retraining requirements, and related documentation are accurate, complete, and current.
• Support qualification and requalification processes for bus operations personnel as assigned.
• Maintain documentation and administrative practices that support audit readiness, traceability, and internal compliance needs.
• Serve as a resource for training procedure development, quality assurance, and standardization efforts.
• Work closely with Bus Operations leadership, Safety, and other internal stakeholders to identify training needs, address performance gaps, and support operational readiness.
• Support the CATS safety culture by reinforcing safe operating practices and reporting safety concerns through established agency processes.
• Monitor program effectiveness and training outcomes and support corrective or supplemental training when needed.
• Stay informed on relevant developments in transit training, bus operations, customer service, and ADA-related operating requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED