About the position
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, perform operational and customer support tasks, and manage the schedule and daily operations of the teller line. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position must meet the Loan Originator requirements under Regulation Z.
Responsibilities
- Lead and supervise risk and the operations of teller functions.
- Deliver exceptional customer service and colleague experience.
- Ensure timely completion, quality, and compliance in teller functions.
- Provide feedback and present ideas for improving customer service.
- Perform operational and customer support tasks.
- Engage customers in conversations and build relationships.
- Manage the schedule and daily operations of the teller line.
- Make decisions and resolve issues related to daily operations.
- Support customers and employees in resolving concerns or complaints.
- Collaborate and consult with branch employees and mid-level managers.
- Coach, motivate, and develop a diverse team of direct reports.
- Manage allocation of people and financial resources for branch operations.
- Mentor and guide talent development of direct reports.
Requirements
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
- 1+ years of Leadership experience.
Nice-to-haves
- Leadership skills including the ability to build, develop, and motivate a diverse work team.
- Customer service, operations, or financial services management experience within a high volume, fast-paced environment.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Knowledge and understanding of laws and regulations pertaining to the banking industry.
- Cash handling experience.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
