Branch Operations Lead - Lakeside Branch - Omaha, NE

JPMorgan Chase - Omaha, NE

Full-time - Entry Level

Omaha, NE

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Branch Operations Lead at the Lakeside Branch in Omaha, NE, is responsible for ensuring exceptional customer service and efficient branch operations. This role involves collaborating with the Branch Manager and team to create a welcoming environment, manage financial transactions, and adhere to banking policies and regulations. The position emphasizes building relationships with customers and providing tailored financial education and advice.

Responsibilities

• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
• Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
• Introduces customers to the branch team who will build relationships and assist with specialized financial needs
• Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Requirements

• High school degree, GED, or foreign equivalent
• Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
• Availability to work Branch hours including weekends and some evenings

Nice-to-haves

• Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
• Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
• Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
• Some College level or military equivalent or 2+ years of branch banking experience

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement