JPMorgan Chase - Fort Wayne, IN
posted about 1 month ago
Full-time - Entry Level
Fort Wayne, IN
Credit Intermediation and Related Activities
About the position
The Branch Operations Lead Trainee plays a crucial role in ensuring exceptional customer service and operational efficiency within the branch. This position involves collaborating with the Branch Manager and staff to create a welcoming environment, manage customer transactions, and uphold banking policies and regulations. The role emphasizes building relationships with customers and providing tailored financial education and advice to enhance their banking experience.
Responsibilities
- Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
- Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
- Introduces customers to the branch team who will build relationships and assist with specialized financial needs
- Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Requirements
- High school degree, GED, or foreign equivalent
- Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
- Availability to work Branch hours including weekends and some evenings
