Branch Manager - Community & Relationship Leader

Public Service Credit Union•Grosse-Île, QC

7h•Onsite

About The Position

PSCU is seeking an experienced and highly motivated Branch Manager to lead one of our premier community branches. This role is ideal for a leader who thrives on building meaningful relationships, developing business opportunities, and creating exceptional member experiences. The successful candidate will serve as the face of the credit union within the community, cultivating relationships with members, local businesses, and community organizations while leading a high-performing team. This individual will balance operational excellence with a proactive approach to business development, financial education, and community engagement. More than managing a branch, this leader will help shape the financial well-being of our members and strengthen our presence within the community.

Requirements

5+ years of financial services or retail banking experience.
5+ years of leadership experience with demonstrated success coaching teams and achieving performance goals.
Proven success in relationship management, business development, sales leadership, or community engagement.
Strong understanding of consumer and business financial products and services.
Exceptional communication, networking, and interpersonal skills.
Demonstrated integrity, professionalism, and commitment to service excellence.

Nice To Haves

A relationship builder who enjoys connecting with people and becoming actively involved in the community.
A leader who develops others and creates a positive, high-accountability culture.
A business developer who can identify opportunities and generate growth through trusted relationships.
A strategic thinker who balances member service, operational excellence, and business results.
A confident communicator who can engage effectively with members, business owners, community leaders, and employees.
A self-starter who takes initiative and is comfortable working independently to create opportunities for the branch and the credit union.

Responsibilities

Serve as the primary ambassador of the credit union within the community.
Develop and maintain strong relationships with members, local businesses, community leaders, and strategic partners.
Represent the credit union at community events, networking opportunities, and local business functions.
Identify opportunities to deepen member relationships through personalized financial solutions and referrals.
Actively generate business development opportunities that contribute to membership growth, deposit growth, and lending production.
Build referral partnerships that enhance the credit union's visibility and reputation within the market.
Create a culture focused on delivering exceptional member experiences and personalized financial guidance.
Coach employees to uncover member needs and provide meaningful financial solutions.
Resolve complex member concerns with professionalism, empathy, and sound judgment.
Ensure members receive proactive financial education and support that helps them achieve their goals.
Foster long-term member relationships that strengthen loyalty and engagement.
Lead, coach, and inspire a high-performing team focused on service excellence and business growth.
Establish clear expectations and accountability measures for branch performance.
Conduct regular performance discussions, coaching sessions, and evaluations.
Celebrate employee achievements while fostering a culture of collaboration, ownership, and continuous improvement.
Develop future leaders within the organization through mentorship and professional development.
Oversee daily branch operations, ensuring efficiency, accuracy, security, and compliance.
Develop and execute branch growth strategies aligned with organizational objectives.
Monitor branch performance metrics and implement action plans to achieve sales, service, and growth goals.
Manage branch expenses and resources responsibly while maintaining operational excellence.
Ensure compliance with all policies, procedures, regulatory requirements, and security standards.
Identify operational challenges and implement solutions that improve efficiency and member service.