Branch Manager 3 - Cerrillos-Santa Fe, NM
US Bank - Santa Fe, NM
posted 14 days ago
About the position
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.
Responsibilities
- Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner.
- Effectively leads through change, can navigate ambiguity and demonstrates agility.
- Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities.
- Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
- Adapts to new digital programs, products, services and technology platforms.
- Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners.
- Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers.
- Establishes, maintains and manages an effective advisory and service environment through the customer engagement model.
- Partners with district, regional and divisional leadership to ensure optimal utilization of human capital resources.
- Participates in local market/community activities to promote U.S. Bank growth and culture.
- Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.
- Actively participates in any required corporate and business line training.
Requirements
- Bachelor's degree, or equivalent work experience.
- Three to four years of experience working in a sales, retail management, or banking environment.
Nice-to-haves
- Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues.
- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.
- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
- Ability to evaluate and resolve problems and issues with minimal guidance.
- Demonstrated success in retail sales environment.
- Working knowledge of employment practices including rewards and recognition, employee development, and change management.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
