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Humana - Salisbury, NC

posted about 1 month ago

Part-time - Entry Level
Salisbury, NC
10,001+ employees
Insurance Carriers and Related Activities

About the position

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. This role includes day-to-day coordination of telephone and personnel communication systems, overall management of agency supplies and mail, and processing of accounts payables. Depending on branch census, additional duties may be assigned.

Responsibilities

  • Prepare patient assessment packets, including admission, recertification, and post hospital packets.
  • Process signed and unsigned orders and 485s.
  • Follow up on the Order Tracking Report weekly and according to Order procedure.
  • Reprocess unsigned orders at end of episode as task appears on action screen.
  • Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart within 24 hours of stamp date.
  • Fax the discharge/transfer summary/episode detail summary and Case Conference/60 Day summary to the physician as task appears on the action screen.
  • Copy documentation and assist with ADR preparation.
  • Update HCHB and computer programs as appropriate.
  • Complete End of Period claim workflow as part of Billing Specialist responsibilities, confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
  • Adhere to and participate in Agency's mandatory HIPAA/Privacy Program and Employee Compliance Program.
  • Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
  • Manage all incoming telephone calls in a professional manner, screening and routing calls to the appropriate agency staff.
  • Maintain and administer the phone system, including adding/revising voice mail boxes and managing an accurate employee phone roster.
  • Process incoming and outgoing mail.
  • Manage and order office supplies (including agency specific forms) as needed.
  • Manage, order, and distribute medical supplies as needed.
  • Assist BD with EOE billing tasks.
  • Manage and process all accounts payable including routing to appropriate corporate department as needed.

Requirements

  • Must have a high school diploma or equivalent.
  • Typing and clerical skills, and be competent with computers.
  • Minimum of two years' experience in the health care industry.
  • One year experience in home health.

Nice-to-haves

  • Six months medical records experience in a clinic, hospital, or home health setting (preferred)

Benefits

  • Paid time off
  • 401(k) retirement savings plan
  • Employee assistance program
  • Business travel and accident insurance
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