About the position
We are currently seeking a BPO Customer Care Associate to join our team. This position involves providing customer care to Life Insurance policyholders, agents, and other customers. The role requires living in the Continental United States and is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00/hr. The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), with Saturday shifts as needed. Shift times may change based on client requirements, and overtime may be required based on business needs.
Responsibilities
- Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction (CSAT) and striving to meet service metrics.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
- Fielding between 75 to 100 calls daily.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Collaborating with management or other team members to proactively address service issues and concerns.
- Attention to detail, accuracy, and accountability for work product.
Requirements
- 1 year experience (WAH) remote customer service.
- 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications.
- Minimum High school diploma or GED.
- Spanish Bilingual.
Benefits
- Medical, dental, and vision insurance with employer contribution.
- Flexible spending or health savings account.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Paid time off.
- Employee assistance.
- Participation in a 401k program with company match.
