About the position
The Bookstore Manager at UT Southern, known as "The Nest," is a pivotal role responsible for overseeing the daily operations of the bookstore, ensuring that it runs efficiently and effectively. This position is full-time and non-exempt, with an immediate opening for a limited-duration appointment. The Bookstore Manager will report directly to the Vice Chancellor of Finance and Administration and will be tasked with managing a diverse range of merchandise, including university apparel, accessories, gifts, and school supplies. The role emphasizes providing exceptional customer service to students, faculty, and staff, ensuring that the store is well-stocked and meets the needs of the campus community. In addition to managing the store's inventory and operations, the Bookstore Manager will cultivate a positive team culture among staff and student workers, ensuring compliance with security protocols and sales procedures. The Manager will also be responsible for training and supporting employees, managing cash and daily deposits, and overseeing online sales. The position requires a proactive approach to resolving customer service issues and promoting the university's brand through various channels, including social media. The Bookstore Manager will also participate in offsite sales events, further enhancing the visibility and reach of the bookstore. This role is essential in maintaining the university's values and ensuring that the bookstore serves as a welcoming and efficient resource for the entire campus community.
Responsibilities
- Provide friendly, efficient service to customers
- Open and close the store in accordance with established guidelines and procedures
- Manage cash and handle daily deposits
- Order merchandise and supplies
- Oversee the proper receipt, marking, display, merchandising, stocking, and storage of inventory
- Maintain sales records and pay invoices in a timely manner
- Operate a variety of equipment, including a cash register, scanner phone, computers, label printer, and copier, as well as working with POS (point-of-sale) and other retail software
- Oversee online sales and ensure orders are fulfilled in a timely manner
- Resolve customer service issues
- Manage social media accounts
- Supervise work-study student employees and Bookstore associates
- Guide and train employees
- Participate in the running and setting up offsite sales events
- Serve as an ambassador for UT Southern, actively promoting the brand and the university
Requirements
- A high school diploma and experience working in a retail environment is required
- Must be able to lift and move items up to 40 pounds in weight on a regular basis
Nice-to-haves
- A bachelor's degree and retail management experience is preferred
- Knowledge of UT Southern's organizational operations, policies, objectives, and goals is also preferred
Benefits
- Excellent healthcare and tuition benefits for employees and their families
- Generous retirement benefits
- A wide variety of professional development opportunities
- Supportive work and family benefits
- No state income tax for Tennessee residents
