Boiler Service and Start-up Technician

Hoffman Mechanical Solutions - Roanoke, VA

Full-time

Roanoke, VA

About the position

The primary purpose of the Boiler Service and Start-up Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial hydronic equipment. Strong emphasis on customer service. Our technicians will work with extremely specialized equipment, that are responsible for hydronic heating and potentially domestic water systems in schools, hospitals, office buildings, industrial buildings, universities, manufacturing facilities or other large institutions. The Boiler Service and Start-up Technician may occasionally involve after hour call outs in order to provide emergency repairs. Provide guidance and direction to administrative personnel to effectively plan, schedule, coordinate, etc. all activities related to field HVAC service and construction/replacement work.

Responsibilities

• Build strong customer relationships and confidence in HMS and our core products, while also building knowledge and understanding of new and existing customer needs and expectations
• Perform technical level support/repairs, overhauls, general maintenance and start-ups of various mechanical commercial equipment such as Boilers, Water Heaters, Pumps, Humidifiers, Booster Systems, Variable Frequency Drive, etc.
• Diagnose and troubleshoot commercial Hydronic Plumbing equipment
• Ensure customer satisfaction and confidence by efficiently and effectively servicing products and equipment on assigned projects
• Must be able to plan ahead for jobs, ensuring you have the proper tools
• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location
• Provide onsite preventative maintenance, replacement parts, and modifications as needed or requested by customers
• Proactively prevent future issues onsite by examining building layout, gathering materials and coordinating as needed
• Ability to use power tools, computer, and smartphone
• Strong computer, internet and communication skills needed
• Keeping appropriate records by completing the necessary paperwork for each job and working with Service Coordinator to maintain accurate and updated files
• Maintain project expenses through planned course of action
• Maintain and inspects vehicles by checking vehicle condition, inventory needs, scheduling and completing repairs and routine maintenance service
• Working knowledge of mechanical systems

Requirements

• Education/Experience - associate degree or equivalent from a Technical/Trade School with a certificate in Heating, Ventilation, and Air Conditioning.
• Minimum of Five (5) years related experience preferred or an equivalent combination of education and experience
• Operational knowledge of computers and Microsoft Office software preferred.
• Ability to read, comprehend, and write simple instructions and short correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Boiler, water heater and/or pump repair/service experience preferred
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to compute rate, ratio, and percentages.
• Ability to understand data presented in a graphical format such as pie charts, bar graphs, etc.
• Ability to recognize problems and develop the most cost-effective solution.
• Ability to collect data, establish facts, and draw valid conclusions.
• Must pass pre-hire requirements including background check, motor vehicle report, and drug screening.
• Must possess valid drivers' license.

Nice-to-haves

• Ideal candidate must be self-motivated with a proven track record in service
• Ability to prioritize and work effectively on multiple tasks in a fast-paced environment
• Ability to use and maintain a variety of hand tools, wiring diagrams, piping schemes, engineering specifications and other equipment to diagnose and repair units
• Maintain a high standard of mechanical installation practices
• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans and manuals
• Willingness to research and study OEM manuals before going on to a job site
• Ability to meet deadlines and stay up to date on all aspects of core product maintenance, repair, start-ups and product certifications
• Ability to troubleshoot efficiently and effectively
• Build customer relationships while having a positive attitude and excellent customer service skills with a desire to exceed customer expectations.
• Well organized, self-motivated and able to work independently.
• Must also be able to interact effectively with others at all levels both within and outside the company
• High ethical standards and the desire to maintain confidentiality
• Good oral and written communication skills are essential
• Comfortable with working in all types of conditions
• Valid Driver License and clean driving record
• Knowledge of basic electricity, electrical control systems and general knowledge of mechanical systems
• Must keep up to date with all product certifications

Benefits

• 100% employee-owned through an Employee Stock Ownership Plan (ESOP)
• 401(k) options for employee contributions