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Body Shop - Regional Manager

$150,000 - $175,000/Yr

Stonewall Road Automotive Group - Detroit, MI

posted about 2 months ago

Full-time - Senior
Detroit, MI
Repair and Maintenance

About the position

The Regional Manager for Premier Collision Repair is a leadership role responsible for overseeing multiple locations within a growing collision repair organization. This position focuses on operational excellence, team development, and delivering exceptional customer experiences. The ideal candidate will have a strong background in the collision repair industry, with proven experience in managing teams and driving business success.

Responsibilities

  • Ensure consistent execution of operational standards across all locations.
  • Oversee daily operations and provide guidance to General Managers to optimize performance.
  • Conduct daily calls to coordinate load leveling and ensure balanced workloads.
  • Monitor key metrics, including capture rates, and hold staff accountable for achieving goals.
  • Manage P&L responsibility and oversight.
  • Provide coaching, mentorship, and support to direct reports to foster growth and high performance.
  • Address performance issues and recognize exceptional contributions.
  • Ensure all teams are committed to delivering exceptional customer experiences.
  • Resolve customer concerns and promote a culture of continuous improvement.
  • Recruit, interview, and onboard new hires.
  • Support employee growth through training, education, and development opportunities.
  • Promote and enforce safe working conditions and ensure compliance with safety standards.
  • Review audits and safety records regularly and address any deficiencies.
  • Collaborate with corporate leadership to drive internal and external growth initiatives.
  • Build and maintain strong relationships with area insurance partners and other referral sources.
  • Analyze financial statements and location performance metrics to ensure goals are met.
  • Conduct monthly in-person operations reviews and audits with location managers.

Requirements

  • Minimum of 7 years in the collision repair industry.
  • At least 5 years in a management role overseeing multiple locations.
  • I-CAR Platinum certification preferred.
  • Estimating license, if required by state regulations.
  • Strong understanding of financial statements and business metrics.
  • Extensive experience with collision repair estimating.
  • Exceptional leadership, communication, and problem-solving abilities.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • Professional development assistance
  • Life insurance
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