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Body Shop - General Manager

$100,000 - $120,000/Yr

Confidential - Bethlehem, PA

posted about 2 months ago

Full-time - Manager
Bethlehem, PA

About the position

The General Manager at Premier Collision Center is responsible for leading the operations of a growing collision repair business. This role focuses on managing daily shop operations, overseeing financial performance, and fostering relationships with DRP partners and customers. The General Manager will ensure high-quality service delivery while driving growth and maintaining a collaborative team environment.

Responsibilities

  • Oversee daily shop operations, ensuring seamless production workflows and adherence to safety protocols.
  • Prepare and manage the annual and monthly operating budget of the collision center.
  • Monitor and maintain all accounts payable and receivable related to the collision center.
  • Optimize key performance indicators, including profitability, cycle time, and customer satisfaction.
  • Maintain a clean and organized repair facility and monitor maintenance for shop equipment.
  • Develop and expand relationships with DRP partners, ensuring compliance and increasing shop revenue.
  • Recruit, train, and manage a high-performing team, fostering a culture of excellence.
  • Manage relationships with fleet accounts and retail customers, offering tailored collision and paint repair solutions.
  • Ensure an exceptional customer experience from insurance coordination to post-repair satisfaction.
  • Advance understanding of the repair process to guide team operations effectively.
  • Ensure adherence to industry standards, including I-CAR certifications and safety regulations.

Requirements

  • Minimum of 3+ years in collision repair management with expertise in DRP programs, fleet account management, and retail services.
  • I-CAR certification is required; ASE certifications are a plus.
  • Advanced proficiency in estimating systems like CCC1 and understanding of collision repair processes.
  • Proven ability to build, lead, and motivate high-performing teams.
  • Excellent communication skills and a client-focused mindset.
  • Strong organizational and analytical skills to manage competing priorities.

Nice-to-haves

  • Experience in business development within the collision repair industry.
  • Familiarity with industry trends and best practices in collision repair.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
  • Bonus opportunities
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