Body Shop - General Manager

$100,000 - $120,000/Yr

Confidential - Columbus, OH

posted about 2 months ago

Full-time - Mid Level
Columbus, OH

About the position

The General Manager at Premier Collision Center is responsible for leading the operations of a growing collision repair business. This role focuses on managing daily shop operations, overseeing financial performance, and fostering relationships with insurance providers and customers. The General Manager will drive business development, ensure compliance with industry standards, and maintain a high level of customer satisfaction.

Responsibilities

  • Oversee daily shop operations, ensuring seamless production workflows and adherence to safety protocols.
  • Prepare and manage the annual and monthly operating budget of the collision center.
  • Monitor and maintain all accounts payable and receivable relating to the collision center.
  • Optimize key performance indicators, including profitability, cycle time, and customer satisfaction.
  • Maintain a clean and organized repair facility and monitor maintenance for shop equipment.
  • Develop and expand relationships with DRP partners to increase shop revenue.
  • Recruit, train, and manage a high-performing team, fostering a culture of excellence.
  • Manage relationships with fleet accounts and retail customers, offering tailored repair solutions.
  • Ensure an exceptional customer experience from insurance coordination to post-repair satisfaction.
  • Advance understanding of the repair process to guide team operations effectively.
  • Ensure compliance with industry standards, including I-CAR certifications and safety regulations.

Requirements

  • Minimum of 3+ years in collision repair management.
  • Expertise in DRP programs, fleet account management, and retail services.
  • I-CAR certification is required; ASE certifications are a plus.
  • Advanced proficiency in estimating systems like CCC1.
  • Strong leadership skills to build and motivate high-performing teams.
  • Excellent communication skills and a client-focused mindset.
  • Strong organizational and analytical skills.

Nice-to-haves

  • Experience with business development in the collision repair industry.
  • Knowledge of advanced collision repair processes and procedures.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
  • Life insurance
  • Professional development assistance
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