BMG Supervisor I

About the position

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Responsibilities

• Supervises the day-to-day operations of the work unit under the direction of the BMG Manager.
• Organizes, coordinates, and supervises daily support activities performed by staff.
• Assures adequate levels of staff, supplies, and equipment to ensure smooth clinic operations.
• Assists in the development of systems that maximize patient service and provider support.
• Acts as a direct resource for providers, managers, and staff in information and problem solving related to surgical and clinical schedules.
• Demonstrates working knowledge of office operations.
• Performs office functions including registration, appointment scheduling, answering phones, cashiering, and medical records duties.
• Provides coverage for staff absences as needed.
• Coordinates day-to-day practice operations to ensure patient service that is friendly, helpful, and efficient.
• Implements and maintains procedures that optimize patient flow, customer service, and provider productivity.
• Serves as a role model to staff in dealings with patients.
• Documents patient contacts according to Bassett policy and procedure.
• Assures that all available appointment time is fully utilized according to departmental policy.
• Acts as a resource to staff, providing needed information or direction.
• Maintains necessary levels of supplies to meet departmental needs.
• Exercises supervisory authority to ensure employees meet customer service standards.
• Participates in the selection of new employees following departmental policies.
• Prepares work schedules and ensures offices are staffed appropriately.
• Assigns staff to job functions and approves time-cards according to departmental policy.
• Coaches, directs, and monitors staff to ensure adherence to job standards and policies.
• Completes annual and mid-year performance appraisals for assigned staff.
• Ensures compliance with procedures, policies, and regulatory requirements.
• Proactively identifies safety-related issues and addresses them.
• Develops policy or protocol within the division or clinic.
• Assists the Manager with preparation of reports and project completion.
• Attends meetings and serves on committees as needed.

Requirements

• High School or GED required.
• Minimum of 3 years of healthcare responsibility with progressive levels of responsibility required.
• NYS Driver's License preferred.

Nice-to-haves

• Business School graduate or Associate's Degree in Business or Business Management preferred.
• Bachelor's or Master's degree in business or healthcare field may be substituted for experience.

Benefits

• Paid time off, including company holidays, vacation, and sick time.
• Medical, dental and vision insurance.
• Life insurance and disability protection.
• Retirement benefits including an employer match.