Blood Collections Team Supervisor

$63,690 - $63,690/Yr

American Red Cross - Portland, OR

Full-time - Entry Level

Portland, OR

Social Assistance

About the position

As a Team Supervisor at the American Red Cross, you will lead a blood collection team, ensuring that all donors have a positive experience while driving for results and providing exceptional customer service. This role involves supervising staff, training, and fostering a collaborative and inclusive work environment. You will also have the opportunity to grow your skills through paid phlebotomy training, contributing to the mission of saving lives every day.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results and serve others with a high level of respect for customer service.
• Personally connect with donors, listen to their stories, and help them understand the value of their donation.
• Contribute to a friendly and fun environment, teaming up with co-workers to encourage donor return.

Requirements

• Bachelor's degree or a combination of education and work experience (four to eight years in a related field) required.
• Minimum two years of supervisory/leadership experience.
• Customer service experience and effective verbal communication skills are required.
• Ability to work a variable schedule including early mornings, late nights, weekends, and holidays.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights, good manual dexterity, and the ability to sit or stand for long periods.

Nice-to-haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience exceeding 2 years in a healthcare setting.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition