Biomedical Equipment Technician 2

GE Healthcare

Full-time

Chemical Manufacturing

About the position

The Biomedical Equipment Technician 2 role at GE Healthcare involves responding to service calls to evaluate, diagnose, and perform repairs and planned maintenance on complex biomedical equipment. The position emphasizes customer satisfaction through service excellence and requires the technician to work onsite at customer locations, specifically in Anchorage, Alaska. The technician will also lead and assist other technicians, ensuring compliance with GE policies and maintaining effective customer relations.

Responsibilities

• Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
• Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
• Follow and guide others regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Effectively communicate and partner with teammates and colleagues.
• Establish and engage in proactive daily communications with customers, ensuring resolution and proper follow-up, leading to customer satisfaction.
• Implement GE/customer facility contract, supporting business goals and objectives.
• Lead, instruct, and assist technicians on basic and complex repairs and resolution.
• Work as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Share on-call/pager responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Maintain approved parts inventory.
• Manage vendors' service delivery processes in compliance with GE policies, as instructed.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• May perform the role of Site Leader, directing activities of fellow Biomedical Technicians assigned to the site and engaging in a more interactive customer relationship.
• Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum of 2 years of experience servicing medical equipment; OR equivalent military education and a minimum of 2 years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and a minimum of 4 years of experience servicing medical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Willingness to be available after hours, or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Benefits

• Relocation Assistance