Billing Specialist

Smart Care Agency Ltd - Saint Paul, MN

Full-time

Saint Paul, MN

Administrative and Support Services

About the position

The Billing Specialist at Smart Care Equipment Solutions is responsible for managing the invoicing process and ensuring accurate billing for service calls. This role involves coordinating with service technicians and managers, handling customer inquiries, and maintaining documentation related to service tickets. The position requires strong communication skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound phone calls from service techs closing out of service calls
• Ensure proper checklists and paperwork are attached to service tickets after work is complete
• Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
• Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
• Create quotes and email to customers for approval for follow-up service calls
• Coordinate with parts department to order necessary parts for follow-up calls
• Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
• Assist with emergency service requests by being a part of the evening and weekend on-call rotation

Requirements

• Ability to multitask in a fast-paced, ever-changing environment
• Strong verbal & written communication skills
• Must be able to have multiple interruptions per day while maintaining focus and attention to detail
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proficient in Microsoft (Word, Excel, & Outlook)
• Strong work history with excellent references
• Adaptable to change and good with technology
• Ability to retain new information and pick up on new processes and programs quickly
• Strong team player with a positive attitude
• Excellent time management skills
• Demonstrated ability to make sound decisions under pressure
• Ability to take initiative to make things happen
• Previous customer service experience required