About the position
As an integral member of our billing team, the Billing AR Specialist for Patient Accounts will manage both inbound and outbound customer service communications, ensuring exceptional service standards. This role requires staying in tune of industry developments and handling internal processing discrepancies effectively. Additional responsibilities include receptionist duties and intake coordination as needed, while offering the flexibility to adapt to varying schedules. Candidates must adhere to the Circle of Care employee handbook guidelines and execute all assigned tasks. This job description serves as a foundation for role expectations; however, responsibilities, skills, and working conditions are subject to modifications as organizational needs evolve.
Responsibilities
- Responsible for contacting patient families regarding aging invoices, payment status, and insurance information when applicable
- Prepare invoices for patient visits and procedures for assigned locations
- Recognize issues that may arise when processing or performing all tasks assigned and report such issues to the manager
- Perform an audit to ensure that all payments, or charges, are in balance or take the appropriate action
- Use analytical skills to problem-solve when discrepancies occur
- Able to answer basic Accounts Receivable process/billing questions posed by various internal/external parties in a timely and knowledgeable manner
- Works cooperatively within Accounts Receivable to ensure that all tasks are completed and necessary coverage for all individuals is achieved as noted by the supervisory review
- Present a positive image through professional behavior and appearance
- Ability to cope with daily changes in schedule and ensure that work is being processed in appropriate timeframes
- Manages job-related pressures and stress in a professional and appropriate manner as observed by co-workers and manager
Requirements
- High School Diploma or GED required
- Minimum of one year of experience in billing and collections, specifically with Medicaid and Commercial insurance plans
- At least one year of experience in a customer service role
- Proficiency in Microsoft Office products, including Outlook, Word, Excel, and Teams
- Experience in data entry
- Ability to maintain concentration for prolonged periods while working on detailed reports
Benefits
- Comprehensive Health Coverage: Including Medical, Dental, and Vision Insurance to keep you and your family healthy
- 401(k) Retirement Plan: Plan for your future with our retirement savings plan
- Company-Sponsored Life Insurance: Get foundational life insurance coverage at no cost, with the option to upgrade to a higher coverage level to suit your needs
- Short-Term Disability: Financial protection in case of unexpected short-term health issues
- Flexible Spending Account (FSA): Save on out-of-pocket expenses with pre-tax dollars
- Employee Assistance Program (EAP): Access confidential support for personal and professional challenges
- Generous Paid Time Off: Enjoy a healthy work-life balance with ample paid time off
