Bilingual Teller (Korean) - Clarksville, MD

$39,520 - $58,947/Yr

M&T Bank - Clarksville, MD

Full-time - Entry Level

Clarksville, MD

Credit Intermediation and Related Activities

About the position

The Bilingual Teller at M&T Bank specializes in enhancing the branch customer experience through effective digital engagement, lobby management, and transactional processing. This role involves accurately processing a variety of financial transactions while providing exceptional customer service and addressing customer needs in a timely manner.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing their immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account service issues until resolution and log customer complaints accurately.
• Transition identified sales opportunities to appropriate banking partners.
• Complete branch-related operational activities such as cash ordering and wire transfers.
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to compliance and operational risk controls according to Company standards.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain internal control standards and implement audit points as applicable.
• Complete other related duties as assigned.

Requirements

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to fluently communicate in both English and Korean, assessed for proficiency.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service skills.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Nice-to-haves

• Bilingual based on branch needs.

Benefits

• Competitive pay range of $19.00 - $28.34 Hourly (USD).