Bilingual Sales Engineer

Sweetwater - Fort Wayne, IN

Full-time - Entry Level

Fort Wayne, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire Bilingual (Spanish) Sales Engineers to add to our growing Sales team! As a Sales Engineer, you will be a personal consultant for gear. Sales Engineers connect with 3000 to 6000 customers and maintain long term relationships with each customer they connect with. You would be a dedicated one-on-one true expert in music and audio technology to your personal base of customers.

Responsibilities

• Create and continuously foster relationships with customers by making 80-100 outbound phone calls daily
• Give professional advice on musical instruments and pro audio gear
• Design sound systems or select gear for churches, schools, recording studios, live venues
• Educate customers on all categories of gear and a wide variety of topics such as guitar tone and amplification, digital audio recording, MIDI and sound synthesis, drums, live sound and more
• Follow up on orders or troubleshoot a gear issue in partnership with our Product Support team to provide outstanding customer service
• Participate in brand office hours and meetings to learn about new products to advise customers

Requirements

• Must be fluent in Spanish and English
• Self-motivated and empathetic folks with strong people skills
• Great verbal and written communication chops and strong typing skills
• Recent graduates of a Music Technology, Audio Production or Music Business program or alumni of these types of programs with several years' experience since graduation
• Previous experience in music industry sales, or previous experience and hands on training in a recording studio or a live music venue
• Gear Heads: Those who love talking about the latest technology with others who share their passion
• Musicians: Those who love performing or writing music seeking a long-term career in the music industry.

Nice-to-haves

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Get Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details - committed to paying attention to the details
• Drives Continuous Improvement - Always focusing on effective and efficient work and way to get better
• Develop the Future - committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Benefits

• Relocation Required to Fort Wayne, IN
• Immersive 13-week training process at Sweetwater University