Bilingual Receptionist

$37,440 - $43,680/Yr

Texas Functional Health Centers - Dallas, TX

Full-time - Entry Level

Onsite - Dallas, TX

About the position

The Bilingual Receptionist at Texas Functional Health Centers plays a crucial role in creating a welcoming environment for patients in a fast-paced medical office. This position involves managing patient interactions, scheduling appointments, and providing administrative support to ensure smooth clinic operations. The ideal candidate will possess excellent communication skills, a customer service orientation, and the ability to work collaboratively in a team setting.

Responsibilities

• Welcome patients by greeting them, in person or on the telephone.
• Manage ALL leads and schedule appointments.
• Answer and appropriately route incoming phone calls.
• Receive mail and other shipments, sort and route to the appropriate office staff.
• Provide primary office support for outbound mail and other shipments.
• Manage calendars for patient appointments; set up and clean up as needed.
• Assist patients and executives as needed.
• Maintain general office cleanliness in break areas.
• Perform administrative tasks including filing, member folder maintenance, and data entry of client records.
• Maintain cleanliness of exam rooms and common areas, assist with inventory.
• Manage communications through various channels regarding upcoming events and general information.
• Assist the Chiropractor in the treatment of individuals and with passive and active treatment plans.
• Translate for staff or doctor as necessary if qualified.
• Complete new patient consultations and doctors report of findings.
• Assist patients with treatment paperwork.
• Help patients understand their insurance benefits and work out payment arrangements.
• Lead phone calls and reminder phone calls.
• Engage in internal and external marketing as needed.

Requirements

• Bilingual in English and Spanish.
• 1 year of customer service experience preferred.
• Excellent communication skills with ample sales experience.
• Ability to organize and manage multiple projects and varying priorities.
• Experience in Microsoft Office (Word, PowerPoint, Excel).
• Professional personal presentation and reliability.

Nice-to-haves

• Experience in a medical office setting.
• Knowledge of insurance benefits and payment arrangements.

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid holidays
• Paid time off
• Retirement plan