Aires - Danbury, CT
posted 3 months ago
Full-time - Entry Level
Hybrid - Danbury, CT
Truck Transportation
About the position
The Bilingual Mobility Specialist at Aires is responsible for facilitating the end-to-end relocation process for corporate transferees and their families. This role requires significant customer service experience and involves counseling transferees on policy benefits, coordinating services, and ensuring timely delivery of assistance. The position is set in a high-growth environment and offers a hybrid work model.
Responsibilities
- Counsels transferees on policy benefits.
- Coordinates household goods services and family services.
- Counsels and assists transferees with expense submission.
- Collaborates with internal teams to ensure services are delivered accurately and timely.
- Participates in ongoing training initiatives to stay current on new systems and processes.
Requirements
- High School Diploma/GED required; Associate's or Bachelor's degree preferred.
- 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry.
- Bilingual capability (Spanish/English) required.
Nice-to-haves
- Excellent customer service and administrative skills.
- Computer literacy with MS Office products, and ability to grasp proprietary software.
- Demonstrated ability to manage multiple competing tasks.
- Ability to follow policies and procedures.
- Can-do attitude.
- Genuine desire to help others.
- Team oriented mindset, with a strong sense of care and urgency.
- Desire to embrace core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
Benefits
- 401K match
- Hybrid work environment
- Full benefits package
