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Bilingual Member Service Specialist I (Contact Center)
$43,077 - $43,077/Yr
Berkeley Electric Cooperative - Moncks Corner, SC
posted 30 days ago
Full-time - Entry Level
Moncks Corner, SC
Utilities
About the position
The Bilingual Member Service Specialist I at Berkeley Electric Cooperative, Inc. is a full-time role focused on providing exceptional bilingual support to members in both English and Spanish. This position is essential for enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring effective communication across various channels.
Responsibilities
- Engage with members to answer questions, resolve concerns, and provide assistance with products or services in both English and Spanish.
- Manage incoming calls, emails, and chat ensuring timely and professional responses.
- Assess and address members' needs, offering thoughtful and efficient solutions to ensure positive outcomes.
- Accurately document interactions, update member records, and ensure confidentiality in compliance with company policies.
- Work closely with other teams to resolve complex issues and share member feedback for continuous service improvement.
- Use bilingual skills to bridge language gaps and ensure all members feel understood and valued.
Requirements
- Fluent and proficient in both English and Spanish is essential.
- 1-3 years or more of experience in a member or customer service role is preferred.
- Strong verbal and written communication in both languages.
- Proven skills in resolving conflicts, handling complex situations, and working independently.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
