Bilingual Korean- Call Center Scheduler

$37,440 - $41,600/Yr

Transtreme - Chino, CA

Full-time - Entry Level

Onsite - Chino, CA

Administrative and Support Services

About the position

The Bilingual Korean Call Center Scheduler at Transtreme, LLC plays a crucial role in connecting geriatric patients with Nurse Practitioners for health assessments. This full-time position requires excellent customer service skills, particularly in a call center environment, and the ability to communicate effectively in both Korean and English. The role is based in Chino, CA, and involves scheduling appointments and assisting non-English speaking patients through a translation line.

Responsibilities

• Contact and assist geriatric patients by scheduling visits with Nurse Practitioners for clinic appointments, home visits, or video appointments.
• Aid with the translation line for patients who are not fluent in English.
• Provide excellent customer service and maintain a friendly demeanor while handling calls.
• Perform data entry and manage scheduling efficiently using Microsoft Office.
• Work collaboratively with the medical team to ensure patient needs are met.

Requirements

• Must be bilingual in Korean.
• 1 year of previous telephone experience, preferably in a call center.
• Proficiency in data entry and Microsoft Office.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and ability to multitask.
• Friendly and passionate about helping others.

Nice-to-haves

• Experience in customer service for at least 1 year.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid sick time
• Paid training
• Opportunities for advancement