Bilingual Intake Specialist - Nights & Weekends

TORKLAW•Irvine, CA

7d•$40,000 - $52,000

About The Position

We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times. If you are someone who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about helping people, this may be the opportunity you’ve been waiting for. This is more than an intake role. This is where client trust begins.

Requirements

Bilingual (English/Spanish) is required
Ideally 1+ year if experience in a similar role, or equivalent education
Computer literate and proficient with standard off productivity software
Effective team player
Excellent interpersonal and communication skills
Strong organizational and multitasking abilities
A problem-solver the ability to handle challenging situations
Friendly and approachable demeanor
High school diploma or equivalent preferred
Previous experience in customer service or administration preferred

Responsibilities

Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
Transition the newly retained client to the team that will handle his/her case.