Bilingual Inbound Call Center Rep

Mortenson Dental • Louisville, KY

5d • Onsite

About The Position

This role focuses on providing excellent patient and family experiences in a call center environment. The representative will be responsible for answering phones professionally, scheduling and managing patient appointments, and ensuring accurate data entry. A key aspect of this role is the ability to communicate effectively in both English and Spanish, while performing administrative tasks in English.

Requirements

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills
• Must be fluent in English and Spanish

Nice To Haves

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures the telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED