Bilingual Health Educator

Snow Companies•Williamsburg, VA

2d•Remote

About The Position

We are looking for a Bilingual Health Educator (HE) who is fluent in both English and Spanish. As a Health Educator, you will be responsible for answering incoming calls on the educational support line, which operates during evenings and weekends with varied shifts. Key transferable skills for this role include problem-solving, professionalism, compassion, communication, organization, attention to detail, and resourcefulness. Snow Companies' business is centered around the patient journey, and the Health Educator must be open, compassionate, and sensitive to the unique life experiences of patients and caregivers, incorporating these experiences into strategies and solutions provided to clients. The Health Educator will report directly to the Team Lead. This role requires adherence to training courses covering Snow Policies and Procedures, HIPAA requirements (Privacy Rule, Security Rule, Sunshine Act reporting), Adverse Event (AE) Reporting, FDA and FTC promotional requirements for pharmaceuticals, and Privacy and Data Security. The position may involve up to 10% travel.

Requirements

Fluency in English and Spanish
Problem-solving skills
Professionalism
Compassion
Communication skills
Organization skills
Attention to detail
Resourcefulness
Ability to incorporate unique patient/caregiver experience into strategies and solutions
Successfully complete and adhere to training courses on patient privacy (HIPAA, Privacy Rule, Security Rule, Sunshine Act reporting, AE Reporting, FDA/FTC regulations)
Verbal and written communication skills
Data management skills
Critical Thinking
Adaptability
Time Management
Leadership
Word-processing (Word)
Spreadsheets (Excel)
Presentation software (Power Point)
Email (Outlook)
Internet and World Wide Web
Bachelor’s degree from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience
Basic computer skills, including database data entry
Previous experience with patient communication
Experience and demonstrated understanding of call center operation and troubleshooting
Working knowledge of MS Office
Regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds
Specific vision abilities required include close vision, color vision, and ability to adjust focus
Must be able to operate a motor vehicle

Nice To Haves

Medical background preferred
Fluency in a foreign language is a plus but not required (Spanish is highly desired)

Responsibilities

Successfully listen to callers on the educational support line
Closely follow written scripts, FAQs, and resource documents
Understand patient privacy laws (HIPAA)
Maintain disease knowledge and sensitivity
Collaborate to keep other departments informed of call totals and issues that arise
Participate in ongoing training and monitoring
Demonstrate the ability to effectively and professionally communicate with managers, clients, customers, mentors, and the general public
Demonstrate organizational skills
Able to multitask in a high-pressure environment
Anticipate hurdles and overcome them quickly and efficiently
Collaborate with people in other departments when appropriate
Demonstrate the willingness/ability to step into other roles as needed to drive the success of the company
Demonstrate their ability to be a contributing member of a team that has goals that are broader than an individual job description or function
Read and comprehend general documents relating to the pharmaceutical/biotechnology industry that include medical education, medical periodicals, clinical trial data, package inserts, medical procedures, and industry regulations
Perform additional duties and responsibilities consistent with those listed above based upon business needs.