Bilingual Customer Service Specialist (Spanish)

About the position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #3306, located at: 5874 Leesburg Pike, Falls Church, VA 22041-2309 and may be expected to work at surrounding stores in a 5 mile radius.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend the right solutions to customers.
• Promptly resolve any customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain high quality and visual standards of products and store.
• Achieve excellent customer service.
• Consistently meet the store's sales goals.

Requirements

• Ability to work at Store #3306 and surrounding stores within a 5 mile radius.
• Ability to handle contact with customers, including minors.
• Access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value.