Bilingual Cantonese- Call Center Scheduler

$37,440 - $41,600/Yr

Transtreme - Chino, CA

Full-time - Entry Level

Onsite - Chino, CA

Administrative and Support Services

About the position

The Bilingual Cantonese Call Center Scheduler at Transtreme, LLC plays a crucial role in connecting geriatric patients with Nurse Practitioners for health assessments. This full-time position requires excellent customer service skills, particularly in a call center environment, and the ability to communicate effectively in both Cantonese and English. The role is based in Chino, CA, and involves scheduling appointments, assisting with translation services, and ensuring a high standard of care for patients.

Responsibilities

• Contact and assist geriatric patients in scheduling appointments with Nurse Practitioners.
• Aid with translation services for non-English speaking patients.
• Provide excellent customer service and support to patients and their families.
• Maintain accurate data entry and scheduling records.
• Work collaboratively with the healthcare team to improve patient outcomes.

Requirements

• High school diploma or GED required.
• 1 year of previous telephone experience, preferably in a call center.
• Proficiency in data entry and Microsoft Office.
• Excellent verbal communication skills.
• Active listening skills and strong problem-solving abilities.
• Organized and able to multitask effectively.
• Friendly and passionate about helping others.
• Bilingual in Cantonese is required.

Nice-to-haves

• Previous customer service experience in a healthcare setting.
• Experience working with geriatric patients.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid sick time
• Paid training
• Opportunities for advancement