About the position
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Responsibilities
- Perform critical Interaction with JCB clients (80%):
- Interaction with customers to facilitate the processing of all bank documents ('Legal Documents') submitted with business transactions and maintain compliance with all bank policies and procedures and work in a professional manner.
- Facilitate accurate record keeping, approval of all documentation and ensure the appropriate dissemination of documents internally.
- Fulfill customer requests for bank forms required to conduct their business.
- Handle customer requests which include having accounts opened, making title changes and address changes and closing accounts accurately and deftly.
- Talk with the client to brief on the legal documents and support the relationship manager to ensure the completeness of the various forms.
- Inter-department coordination to address the client request and inquiries and contribute to department management through participation in trainings, projects and maintaining comprehensive data (20%):
- Maintain full understanding of the Bank's internal policies and procedures relevant to transaction banking products, acquire knowledge and keep abreast of overall banking operation and products.
- Work with other JCB teams and other departments to follow up with the client to address any issues and complete requests.
- Participate in departmental and JCB cross unit projects.
- Update and maintain a variety of databases; retrieve data to produce reports, conduct analyses, and respond to client and management inquiries.
- Participate in Optimization activity to improve accuracy and efficiency of operations and prepare and update operation manuals and procedures, if any.
- Perform duties as assigned by Department Head including, such as: Assist with State, Federal, and internal audits.
- Investigate and provide solutions for past due and pending items.
Requirements
- A Bachelor's degree or equivalent work experience is required.
- Prior experience in corporate banking, financial services or finance/treasurer department in corporations is preferred.
- In-depth knowledge of corporate banking procedures and products.
- Excellent communication skills with attention to details and problem-solving capacity is required.
- Be able to communicate effectively and build positive working relationships with various internal partners.
- English/Japanese language proficiency is required.
- Knowledge of basic PC applications (MS Word, Excel and PowerPoint).
Benefits
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
