Beverage Server

Gila River Resorts & Casinos - Laveen, AZ

Part-time - Entry Level

Laveen, AZ

Accommodation

About the position

This position provides ultimate hospitality for guests in a casino environment by performing various duties, as well as demonstrating the GILA WAY. The role emphasizes excellent guest service experiences for both internal and external guests, ensuring that all interactions are positive and engaging. The employee will be responsible for answering menu or beverage questions, maintaining knowledge of the dining or beverage menu, and observing guests to anticipate their needs. Additionally, the position requires maintaining a dependable work attendance record and performing other special projects and duties as assigned.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Builds and maintains knowledge of food and beverage offerings to ensure all questions are answered appropriately and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which includes greeting guests, interacting positively, listening actively, and appreciating guests.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• Must have, or the ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Benefits

• Pay Rate: $7.50 per hour plus tips