Benefits Specialist

$99,200 - $128,956/Yr

US Government Other Agencies and Independent Organizations - Washington, DC

Full-time - Mid Level

Washington, DC

National Security and International Affairs

About the position

The FRTIB is looking for a highly qualified and motivated individual to serve as a Benefits Specialist. This Job Opportunity Announcement (JOA) may be used to fill other Benefits Specialist, GS-0301-12 positions within the FRTIB in the same geographical location with the same qualifications and specialized experience.

Responsibilities

• Receives escalated inquiries that TSP participants, beneficiaries, and third parties have sent to the FRTIB via a variety of communication channels including emails, letters, phone calls, and social media.
• Reviews exception processing and appeal requests forwarded by recordkeeper and retirement plan participants, gathers pertinent case data and facts to present recommendations to FRTIB management.
• Memorializes precedent decisions for recordkeeper's future use in deciding exception processing requests.
• Escalates priority cases to recordkeeper for urgent attention and initiates root causes analysis.
• Maintains internal log of priority escalated cases to track and report recordkeeper resolution status and root cause analysis results to FRTIB stakeholders.
• Analyzes escalated inquiries to determine level of priority, logs the escalated inquiries into the recordkeeper's case management system to create an escalated case.
• Monitors the recordkeeper's workflow tasks to ensure the recordkeeper's resolution outcomes are accurate, complete, timely and responsive to issues raised, and are consistent with TSP rules and regulations and Agency policies, procedures, and objectives.

Requirements

• U.S. citizenship is required.
• All qualification requirements must be met by 01/09/2025.
• One-year probationary period may be required.
• If a male applicant born after December 31, 1959, must certify registration with the Selective Service System.
• Continued employment is contingent upon satisfactory completion of a background investigation.
• Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement.

Nice-to-haves

• In-depth knowledge of retirement plan recordkeeping case management systems.
• Experience in retirement plan contact center service processes.
• Experience with retirement plan loan, withdrawal, or death benefit transaction processes.

Benefits

• Paid time off
• Life insurance
• Health benefits
• Participation in the federal retirement system
• Flexible work hours
• Telework options
• Annual and sick leave
• Transit and childcare subsidies
• Free and confidential employee assistance and occupational health referral services
• Free on-site fitness center
• Off-site fitness membership reimbursement